Subscription & Billing FAQ's

If you are a subscriber and would like to change your subscription from monthly to annual, you can find the option to do that in the Subscription section of your account settings. Once you have clicked 'Change Subscription', you should receive an email confirmation...it's that easy!

You may switch the terms of your subscription at any time. You will not be charged until your next renewal.

If you do not want to be charged for a renewal order, turn off the toggle switch under the Auto-Renew section of the subscription section of your account settings. You should receive an email confirmation indicating that you will have access to your subscription until the subscription end date.

If you accidentally switched the toggle to turn off Auto-Renew, don't worry! You can simply turn the toggle back to Auto-Renew, and it will go back to being a recurring Subscription.

Unfortunately, our system does not allow for early renewal. If you add your card information, your subscription will be charged automatically on the renewal date listed in the Subscription section of your account.

To update your card, go to the bottom right portion of the Billing page and click 'Update Card.' All active subscriptions must have a credit card on file.

1. Go to the Billing section of your Account Settings

You will find all invoices under Billing History.

If you purchased your subscription after June 10, 2025, you will find your invoices in your Billing History.

All purchases made before this date will need to be requested through support@greyscalegorilla.com

If you were unable to add your VAT information at the time of checkout or need to update any information in your invoice, please click here or email assist@paddle.com

Our system is built to apply only one promotion at a time. If you enter two promo codes, it will automatically apply the code with the largest discount.

Current students, teachers, faculty, and staff are eligible for 50% off of their Annual Subscription of Greyscalegorilla Plus. This discount does not apply to Monthly Subscriptions.

Please note: Educational Licenses are Non Commercial Use Licenses and are available to Students and Faculty for teaching and learning purposes only.

To get an educational license and to receive your discount offer, you must submit Proof of Eligibility from your accredited institution, which includes universities, high schools, and select online courses that are accredited by a university. You must submit proof of eligibility annually.

Here is our page for Academic Pricing, and on that page is the form to apply, and information on what we need from you during your application process.

We stand behind our product. If you are not satisfied or are having compatibility issues, simply contact support for a full refund within 30 days of your original order (Annual Subscriptions only). Renewal Orders are not eligible for a refund.

Contact our Customer Support Team by clicking the chat widget at the bottom of this page or emailing us at support@greyscalegorilla.com. (edited)

Did you forget to turn off your Auto Renew? Here's how you can cancel your Subscription and avoid another payment:

Learn more about our billing merchant of record here.