What it means
Cargo requires a connection to your 3D software in order to Install Plugins (see Basic Software Setup) and to Import Assets (see Download / Import).
Error 103 occurs when Cargo is able to connect to the plugin in your 3D Software, but encounters an error that is blocking communication.
How to fix it
Restart Cargo
Step 1:
Close your 3D Software, and open it again. Make sure the plugin is connected.
You can find guides on how to do this for each 3D software here:
Step 2:
Restart Cargo
Step 3:
Try importing a different asset to see if the plugin connection is successful.
Delete Cargo's Database
Reset your Cargo user settings to see if this clears up the error.
You can find instructions on this in how to use our Support Menu
How to Access Cargo's logs
Locating and sending us Cargo's application logs will be helpful for the team to see what's going on behind the scenes if you're running into an error.
You can access this via our Support Menu.
We'll get back to you as soon as our team is able to review the logs.